Direct Debit Guarantee This guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. If there are any changes to the amount, date or frequency of your Direct Debit, Bristol & Weston Hospitals Charity will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Bristol & Weston Hospitals Charity to collect a payment, confirmation of the amount and date will be given to you at the time of the request. If an error is made in the payment of your Direct Debit by Bristol & Weston Hospitals Charity or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Bristol & Weston Hospitals Charity asks you to. You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may also be required. Please also notify us at [email protected] or call 0117 927 7120. Please note, your statement will show your Direct Debit lottery entry as UHBWC. If you have any further questions, please contact us on [email protected] or on 0117 927 7120.