The type of data we collect

If you are kind enough to support us, for example, by making a donation, volunteering, registering to fundraise, signing up for an event or buying something from our shop, we will usually collect the following information:

Your name.
Your contact details (postal and email addresses, landline and mobile telephone numbers).
Your communication preferences to ensure you get the information you want, when and how you want it.
Your date of birth to enable us to accurately identify records. It is also used, with other data, if access to personal information is requested.
Your bank or credit card details for donations. These details are destroyed once the transaction has taken place. All online financial transactions will be encrypted using SSL (Secure Sockets Layer).
If you are taking part in a high risk event we may also ask for sensitive health information, passport details, next of kin, insurance details.

In some instances we may ask for addition information which is not mandatory, however, it will help us improve our service to you and our other supporters:

If you are comfortable telling us, we would really like to know why you have decided to donate to us.
In what ways you would consider supporting the hospitals via Bristol & Weston Hospitals Charity.
If you have previously had contact with us we would really like to know how you feel about the level of service you received from Bristol & Weston Hospitals Charity.

Once you have provided your information we will fulfil your requests in the following ways:

Contact you in the way you have requested.
Provide you with the information on our work and activities, services or products or information you have requested, where you have consented to being contacted.
Send information, updates and appeals that we feel may be of interest to you, where you have consented to being contacted.
Administer your donation or support your fundraising activities, including processing Gift Aid.
Keep a record of your relationship with us.
To contact you where you have been identified as a contact person for an organisation, such as a school (if we obtain your contact details in this way, we will only use them to contact you in your capacity as a representative of that organisation).
For internal record keeping relating to any donations, feedback or complaints.
Understand how we can improve our services, products or information and communication with you.
To invite you to participate in voluntary surveys or research.
If you enter your details onto one of our online forms, and you do not ‘send’ or ‘submit’ the form, we may contact you to see if we can help with any problems you may be experiencing with the form or our website.
We may also use your personal information to detect and reduce fraud and credit risk.
Where it is required or authorised by law.

In our Supporter Promise, we pledge to make it clear and easy for you to choose how you hear from us. If you do not wish us to use your personal data for the purposes as outlined above, please tick the relevant box on the form on which we collect your data. Alternatively, you can email us on [email protected] or call us on 0117 927 7120.

You can also update or change any of your communication preferences at any time including telling us that you do not want us to contact you by various types of communication by:

Indicating that you do not wish to receive email communication by clicking the ‘unsubscribe’ link at the end of our e-newsletters.
Asking us to stop sending you marketing texts by sending us an "opt-out" text message, following the instructions we provide you in our initial text; or Contacting us on [email protected] or call us on 0117 927 7120.